Visitor and Patient Information

Financial Arrangements

Thank you for choosing Myrtue Medical Center for your health care needs. We are committed to fulfilling our mission of providing the highest quality care. To ensure the success of this commitment we must be financially responsible. We take a positive and proactive approach to patient billing and collections with the goal of receiving payment for services rendered in the most efficient, timely and customer oriented manner possible. We also understand that billing and collections for health care services can be confusing. We are here to assist you in meeting your financial obligations for payment of your medical services.

Admissions/Registration:

Even though we know many of our customers, we will verify your personal information each time you visit. We will ask to make a copy of your current insurance cards each time, so that we may be assured we have complete information for billing Medicare, Medicaid or your health insurance. We will also ask you to sign a Consent for Treatment, Release of Information and an Assignment of Benefits.

At the time of registration we ask that you pay for any co-pays or deductibles designated by your insurance plan.

If your insurance plan requires notification or pre-authorization prior to obtaining services, please bring in any documentation verifying this has been done.

Billing:

Myrtue Medical Center will file your insurance, as a courtesy to our customers. However, you are ultimately responsible for paying for the services provided.

Myrtue Medical Center will provide your insurance company with any detailed information they might need to pay the bill. In the event your insurance company is not prompt in making payments, we may request your assistance in contacting your carrier for payment. Because you are their customer, they are sometimes more responsive to patient inquiries than to the provider.

We consider our fees to be reasonable and comparable to fees charged by other providers. Therefore, unless we have a contractual arrangement with your insurance company, we expect our charges to be covered in full.

Should you have any questions about how your claim was paid, contact your insurance carrier. A number should be listed on your explanation of benefits.

After your insurance has paid the bill according to your policy provisions, we will send you a statement showing the remaining balance. If you would like an itemized statement please call the Business Office at 712-755-4324. Payment is due within 30 days of the statement date. If you are unable to pay your account in full within that time, please contact a patient representative at 712-755-4324.

Financial Assistance Programs:

Patients with limited or no insurance coverage, who are residents of Shelby County Iowa, may qualify for our Uncompensated Care Program. A Personal Financial Statement (click here for form) must be submitted along with a copy of your most recent income tax return. The hospital uses poverty income guidelines issued by the Department of Health and Human Services to determine a person’s eligibility for Uncompensated Care.

Emergency Services:

Emergency services will never be delayed or withheld on the basis of a patient’s ability to pay.